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Showing articles from tryshift help support tag

What to do if you come across a "pulsing blue dot" when trying to sign into Shift

This article outlines what to do if you come across a continual pulsing blue dot when signing into Shift. ![][1] ## **Step #1: Hard Refresh Shift** Completing a hard refresh may resolve the issue. Press _**Ctrl Shift R**_ (Windows) or _**Cmd Shift R**_ (Mac) on your keyboard to hard refresh Shift. ## **Step #2: Ot…

Using LinkedIn in Shift

**Are you a LinkedIn user and want to be able to use the app in Shift? Here is a summary of how to add LinkedIn to your setup and manage it in Shift!** [**LinkedIn**][1] is the world's largest professional networking website. You can use LinkedIn to find the right job or internship, connect and strengthen professiona…

Some extensions are unresponsive and don't allow you to log in

## **Issue Summary 📄** After adding some extensions to Shift Ultra, clicking on the extension icon does nothing and the extension does not load or allow for login. This issue has been reported to affect the following extensions: * Salesforce * Pocket * Tango * Stylish * Calendly ## **Status: fix request…

Secondary window functionality

## **Summary 📄** Currently, links are not able to be opened in a secondary draggable Shift window (i.e. if you want to display an opened link in a new window on a secondary monitor). Subsequently, there are some scenarios where links will not open in a secondary window: _**1. Gmail - Compose in a new window**_ Unli…

How to fix download or upload issues

**If you're having issues uploading, or downloading attachments while using Shift, this article is for you.** Often, there is a system preference that must be enabled to download or upload files. Read below for OS-specific tips! 😁 ## **Mac users** 1. Choose Apple menu > **System Preferences**, then click **Securit…

What to do if there’s an error while updating Shift

Running into an "Uh oh! Something went wrong" error when trying to update Shift? Continue reading this article for quick steps you can take to get the update to work! ![][1] ## **1. Try the update again** If available, click the Retry button. If Retry doesn't work or if no Retry option appears for you, hard refresh…

What to do if Shift Won't Update

**If you're noticing that you're constantly being prompted by Shift (every day or more) to update to the newest version, this is typically an indication that the update is not installing successfully. For context, a new update is released on average, once every 2-3 weeks. Keep reading for how to fix this!** > **You s…

How to fix display or zoom issues in your Shift

**Are you having issues with your display in Shift? Is your Shift screen not fitting your monitor properly?** This article will walk you through some quick steps you can take to resolve common display issues in Shift 🖥 ## **1. Adjust your zoom and font settings in Shift** _Go to Quick Settings (Top-right corner) > S…

How to fix Keyboard shortcut issues in Shift

**Are you having issues with your keyboard shortcuts in your Shift?** This article outlines a few troubleshooting tips that can resolve any keyboard shortcut issues in Shift. Continue reading below 🤓 ## **1. Update to the latest version of Shift**** ⬆** Ensure you’re running the latest version of Shift. To update,**…

Opening a mini window function on Slack Huddle doesn't work

## **Issue Summary 📄** When you try to open the mini-window function when in a Slack huddle, you're presented with a new blank tab. Typically, this function would open in a secondary window. Since secondary windows are not yet supported in Shift, the application is reverting to a new blank tab. ## ![][1] ## **Statu…

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