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Showing articles from tryshift help support tag

What to do if there’s an error while updating Shift

Running into an "Uh oh! Something went wrong" error when trying to update Shift? Continue reading this article for quick steps you can take to get the update to work! ![][1] ## **1. Try the update again** If available, click the Retry button. If Retry doesn't work or if no Retry option appears for you, hard refresh…

How to use link preview settings

Wondering how to turn off link previews? Continue reading to learn how! 🕵️‍♀️ ## **What does a link preview look like?** Link previews will appear in the lower left corner of Shift when you hover your mouse over a link. Sometimes, these link previews can get in the way and interfere with other functions. Take our ex…

Email accounts are not loading and displaying the correct inboxes

## **Issue Summary 📄** Some email account inboxes are displaying as the wrong account inbox and are sometimes duplicates of other email account inboxes added into Shift. ## **Solution 💡** Sign out of Shift and sign back in with the Primary Shift email linked to your subscription. Check out the article below for ins…

What to do if you come across a "pulsing blue dot" when trying to sign into Shift

This article outlines what to do if you come across a continual pulsing blue dot when signing into Shift. ![][1] ## **Step #1: Hard Refresh Shift** Completing a hard refresh may resolve the issue. Press _**Ctrl Shift R**_ (Windows) or _**Cmd Shift R**_ (Mac) on your keyboard to hard refresh Shift. ## **Step #2: Ot…

Issue with dragging and dropping downloads out of Shift

## **Issue Summary 📄** If you have just downloaded something from Shift, and are trying to drag and drop the downloaded file to your desktop from Shift, this will not work. Shift does not yet have the functionality to be able to drag downloaded files out of the Shift screen. **Workaround**: Go to Options (Lower left…

How to fix Keyboard shortcut issues in Shift

**Are you having issues with your keyboard shortcuts in your Shift?** This article outlines a few troubleshooting tips that can resolve any keyboard shortcut issues in Shift. Continue reading below 🤓 ## **1. Update to the latest version of Shift**** ⬆** Ensure you’re running the latest version of Shift. To update,**…

Opening a mini window function on Slack Huddle doesn't work

## **Issue Summary 📄** When a user tries to open the mini window function on a Slack Huddle in Shift, it takes them to a new blank tab. ## ![][1] ## **Status: Investigating **🕵️‍♀️ Our Product and Development teams are currently working on possible solutions. Check back here for the latest updates. * * * ## **Wh…

How to fix display or zoom issues in your Shift

**Are you having issues with your display in Shift? Is your Shift screen not fitting your monitor properly?** This article will walk you through some quick steps you can take to resolve common display issues in Shift 🖥 ## **1. Adjust your zoom and font settings in Shift** _Go to Options (lower left) > Settings > App…

Tony and Shift: Co-Founder, Sports Enthusiast, and Small Business Advocate

## We spoke with Tony, Co-Founder, and Chief Client Officer at Proxxy, about how using Shift has helped him and his team support small businesses across the globe. Watch the video and read more below! ** Tony is using the old version of Shift (v7). Check out the new version of Shift (v8), [here][1]. ** Tony co-found…

What to do if you forgot or were unable to export your passwords from v7

**Did you forget or were unable to export your v7 passwords? Wondering how to get your v7 passwords into v8? Keep reading for steps on how to get them back! ** 1. Head here to [**download the legacy version of v7**][1] 2. Launch v7 and [**export your passwords**][2] 3. Uninstall v7 Legacy from your computer (Ma…

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