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What to do if Shift is crashing
The following steps will help remedy crash behavior which includes a blank Shift screen when trying to open Shift (see screenshot below), or a full close a few seconds after Shift opens. > **There is a known issue for Shift crashing after updating to version 8.3. Check out this [article][1] for more information on it…
What to do if you are having trouble downloading Shift
This article outlines steps to take if you're having trouble downloading Shift on Mac/Windows. ## **1. Check your antivirus software** Some over-eager antivirus software will sometimes flag Shift as being dangerous in error! Check any built-in or third-party antivirus software you might have installed on your comput…
What to do if Shift Won't Update
**If you're noticing that you're constantly being prompted by Shift (every day or more) to update to the newest version, this is typically an indication that the update is not installing successfully. For context, a new update is released on average, once every 2-3 weeks. Keep reading for how to fix this!** > **You s…
How to fix download or upload issues
**If you're having issues uploading, or downloading attachments while using Shift, this article is for you.** Often, there is a system preference that must be enabled to download or upload files. Read below for OS-specific tips! 😁 ## **Mac users** 1. Choose Apple menu > **System Preferences**, then click **Securit…
How to use Shift's browser
Shift's built-in web browser is Chromium-based. There is no way to change the integrated browser in Shift. Each time you start a new search or click to open a web link in Shift, it will open in whatever email account or app instance you were originally in. Your searches and page navigations will also appear in your h…
How to check your Shift version
**Wondering what version of Shift you are running or if there’s an update available? Learn how to check here!** You can check what version of Shift you're running at any point in time. While Shift does not perform automatic updates in the background, you will always be prompted to update when a new version becomes av…
All About Alpha and Beta Channels in Shift
Curious about Alpha and Beta channels? This article outlines who the channels are meant for as well as how to switch between them. ## **What is the Alpha channel?** The Alpha channel is the place to be if you consider yourself a power user and are more tech-savvy than the average user. Alpha is where you can go to g…
How to uninstall Shift from your computer (Mac)
**If you're uninstalling Shift v8 because you encountered an issue, please reach out to us [here][1]! Our support team would love to help troubleshoot any issues or answer any questions you might have. Or if you're uninstalling for other reasons, here are the steps for a Mac!** Follow our quick steps below for how to…
How to clear your browser cache, cookies, and history in Shift
**Need to clear your browser, cookies, or history? On a Shift wide basis, or an individual app basis? This article covers it all! ** ## **What happens when you clear browsing data in Shift?** When you clear your cache or cookies, you will be logged out of your Primary Shift Email Account. You will also be logged out…
How to download Shift for Mac
**Want to download Shift on your Mac? Awesome. You’ve come to the right place.** Before downloading, it’s important to note that we recommend you have at least** 8Gb or more of RAM **on your computer for Shift to run smoothly. To check how much you have, click the apple in the top left corner of your screen. Then s…
