About using 2FA and SSO in Shift
**Do you use two-factor authentication (2FA) with your email? Does your organization use a Single-Sign-On (SSO) service? If you answered yes to either or both of those questions, this article is for you! ☝ Not all 2FA methods or SSO providers work in Shift. We've put together a couple of handy tables below for each to…
Using Emails in Shift
Curious about how to add and manage your multiple email accounts in Shift? Add any Gmail email that's hosted by Google, or Outlook and Office 365 hosted by Microsoft as accounts in Shift. When you add an email account, Shift will automatically pull in the calendar and Drive for that specific email account (located in…
Primary Shift Account: how to sign out of Shift
Are you unexpectedly being prompted to upgrade? You might have signed into Shift with the wrong email! Learn how to determine what account you're signed into Shift with and how to sign out. 👩🎓 ## **How to find out what email you're signed into Shift with** The main email you first used to sign in to Shift will be y…
OAuth scopes and permissions in Shift
**Wondering why Shift asks for some specific permissions? Find your answers here!** Shift asks for certain permissions or "scopes" so you can use your emails in Shift. This is the OAuth authorization protocol process. When you allow Shift access to these scopes, this provides the Shift desktop application on your com…
How to delete an account from your setup
**Wondering how to delete something from your Shift sidebar? Wonder no more! This article will walk you through how to remove any email or app from your Shift sidebar. ❌** > **Note: you can't delete your [Primary Shift Account.][1]** ## **How to delete a Workspace?** To delete a Workspace from your sidebar in Shift…
What to do if you're seeing an "Authorization Error" or "Admin approval" message when accessing a Gmail account within Shift
When adding an email in Shift, there's a chance you can encounter 2 different error messages indicating there are security settings that need to be changed by your organisation. 1. "**Error 400: policy_enforced**" - you will need to reach out to your company admin or IT department to adjust your email account's sec…
What to do if you're seeing an "400: That's an error" message when accessing a Gmail account within Shift
If you're seeing a "400. That's an error. The server cannot process the request because it is malformed. It should not be retried. That's all we know." message when accessing one of your Gmail accounts within Shift, this is indicative that there is an issue with the URL handling. Keep reading for more information and …
What to do if you keep getting logged out
Productivity soars when you stay logged in longer. If you find yourself repeatedly getting signed out of email accounts in Shift or getting the "It appears that you are logged out of Google" pop-up, read on for some quick troubleshooting tips that can help. ## **1. Sign in to Shift fully** Sometimes, you may come ac…
