All about the Account Portal
The **[Account Portal][1] **is a place to manage your account, subscription, billing, and team all in one location. Most actions are possible through this portal as a self-serve option, meaning you will not need to reach out to support for assistance. However, some processes may require assistance from the support tea…
Primary Shift Account: what it is & how to change it
**This article will walk you through:** * What a Primary Shift Account is * How to determine what Primary account you're signed into Shift with * How to change your Primary to a different email in Shift ## **What is a Primary Shift Account?** Your Primary Shift Account is the email that's tied to your Shift a…
What to do if you come across a "pulsing blue dot" when trying to sign into Shift
This article outlines what to do if you come across a continual pulsing blue dot when signing into Shift. ![][1] ## **Step #1: Hard Refresh Shift** Completing a hard refresh may resolve the issue. Press _**Ctrl Shift R**_ (Windows) or _**Cmd Shift R**_ (Mac) on your keyboard to hard refresh Shift. ## **Step #2: Ot…
How to access your paid features if you're suddenly asked to upgrade
**Unexpectedly being prompted to upgrade even though you've already paid for a Shift subscription or are part of a team? Read our quick tips below on steps you can take to regain access to your paid features! 🚀** ## **When you might be prompted to upgrade** There are a few scenarios when you'll likely be prompted to…
What to do if you had a recent domain or other email change
**Unexpectedly being prompted to upgrade in Shift?** If you've had a recent domain, host, or other email change, that might be why! If a change has occurred with your Primary Shift Account, you'll likely need to take some action and contact our support team to access your paid features again. Continue reading for some…
Primary Shift Account: how to sign out of Shift
Are you unexpectedly being prompted to upgrade? You might have signed into Shift with the wrong email! Learn how to determine what account you're signed into Shift with and how to sign out. 👩🎓 ## **How to find out what email you're signed into Shift with** The main email you first used to sign in to Shift will be y…
How to create your Shift account
**Wondering how to sign in and create an account? Or what kind of devices and email types are supported? This article is for you! ** Thanks for giving Shift a whirl! We're excited to have you here. A few quick noteworthy items for you to note before you create your Shift account ✅. ## **Supported devices** Shift is…
