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Home > Help & Troubleshooting > What to do if you come across a "pulsing blue dot" when trying to sign into Shift
What to do if you come across a "pulsing blue dot" when trying to sign into Shift
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Have you ever come across a "pulsing blue dot" like the following picture while signing in to Shift? Then this article is for you! Have a read through it to find out how to encounter this issue 😀

 

Hard Refresh Shift

Sometimes doing a hard refresh works in resolving this issue. Press Ctrl Shift R (Windows) or Cmd Shift R (Mac) on your keyboard to hard refresh Shift. 

 

Try out other troubleshooting tips for communication error

Getting this error message would mean something is preventing your server from communicating with Shift. Hence you are not being able to pass this step and sign in properly. Click here to find out what to do when you encounter an issue with communicating with the Shift server.

 


What's next?

Read about more known issues here.

 

Need some technical assistance? Head to our Help & FAQ section.

 

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