This article outlines what to do if you come across a continual pulsing blue dot when signing into Shift.
Step #1: Hard Refresh Shift
Completing a hard refresh may resolve the issue. Press Ctrl Shift R (Windows) or Cmd Shift R (Mac) on your keyboard to hard refresh Shift.
Step #2: Other troubleshooting tips for communication error
This pulsing blue dot means something is preventing your server from communicating with Shift, consequently preventing a successful sign-in. Click here to find out what to do when you encounter an issue with communicating with the Shift server.
Read about more known issues here.
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