You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
Home > Account, Billing, & Payments 💸 > How to change your Primary Shift Account
How to change your Primary Shift Account print icon

What is a Primary Shift account? 

Your Primary Shift Account is kind of a big deal. It's used to identify you as the owner of your Shift account.


It gives you access to all of your account settings, on any computer you may want to sign into. All important account updates, Shift news, and feature announcements will be sent here too.


Your Primary Shift Account is the email account (either Gmail,, or Office 365) that you use to sign in to your Shift account. Think of it like the key that unlocks Shift. 


Setting up your Primary Shift Account

When you log into Shift for the first time, you are using your Primary Shift account. 


This account can be either Gmail, GSuite (hosted by Google), or Office 365 (hosted by Microsoft)


Each time you log out of Shift, you must log back in using the same primary account.


If you log in with the wrong Primary, Shift will log you in and create a new Shift account using whatever email you logged in with.


Make sure you use the correct primary email account if you have a paid account so you do not miss out on your upgraded features. 


How to change your Primary Shift Account

  1. Open Shift and click on the Options (lower-left corner) > Settings > Accounts

  2. Click to expand the account you want to change your Primary Shift Account to, and then "Set As Primary Account"



What's next?

Having issues changing your Primary Shift Account? Read here.


Recent email domain change? We can help with that! Read how here.


Need help?

Get in touch with our support team here.

18 out of 73 found this helpful

scroll to top icon