What is a Primary Shift account?
Your Primary Shift Account is kind of a big deal. It gives you access to all of your account settings, on any computer you may want to sign into. All important account updates, Shift news, and feature announcements will be sent here too if you choose to opt-in. 💌
When you log into Shift for the first time, the email you used to create your account is your Primary Shift Account. This account can be either Gmail, GSuite (hosted by Google) or Outlook.com, Office 365 (hosted by Microsoft). You can change your Primary Shift Account to a different email anytime (see below 👇). If you log in with the wrong Primary, Shift will log you in and create a new Shift account using whatever email you logged in with.
If you want to use Shift on multiple computers, you must ensure you log into Shift with the same Primary Shift Account. Read more about how to use Shift on multiple computers here.
If you accidentally log in with the wrong account, you'll need to sign out and sign back in using the correct email. Learn how to sign out of Shift here.
How to change your Primary Shift Account
Open Shift and click on the Options (lower-left corner) > Settings > Accounts
- Click to expand the account you want to change your Primary Shift Account to, and then click "Set As Primary Account"
Recent domain change or having other issues changing your Primary Shift Account? Read here.
Get in touch with our support team here.