How do I change my Primary Shift Account?

Before we dive into this article, a quick understanding of what a Primary Shift Account is can be found here

How do I change my Primary Shift Account?

  1. Click on 'Settings'.

  2. Click on 'Accounts' and find your preferred account.
  3. Right next to the account, you will find the options to change photos, account color and set the account as primary.
  4. Click on 'Set As Primary Account' and off you go!

Note: Only Gmail, Gsuite, and Outlook accounts can be used as the primary Shift email account. We can't support Office 365, Exchange, GoDaddy, Front, etc. 

If you haven't already added your desired primary Shift account as an email account in Shift, learn how to do so here

From now on, use this new Primary Shift Account to sign into Shift.

I cannot set my email account as Primary Shift Account...what should I do?

Often users run into issues while trying to set an email account on Shift as their Primary Shift Account. One of them is this:

This error message indicates that the selected email account is an existing Primary Shift Account (i.e. this account is used to sign in to another Shift workstation and thus it cannot be set as a Primary account).

If you ever get logged out of Shift and log in with the wrong primary email, you will actually create a new Shift Basic (free) account. Rather than signing in to your Shift account, a new Shift account is created.

Note: In this scenario, users should get in touch with us and we can help you delete this accidentally created Shift account.

To know how to troubleshoot in Shift, click here.

To reach out to our Customer Support, click here.

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  • 16-Oct-2019
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