Before we dive into this article, a quick understanding of what a Primary Shift Account is can be found here.
Click on 'Settings'.
Note: Only Gmail, Gsuite, and Outlook accounts can be used as the primary Shift email account. We can't support Office 365, Exchange, GoDaddy, Front, etc.
If you haven't already added your desired primary Shift account as an email account in Shift, learn how to do so here.
From now on, use this new Primary Shift Account to sign into Shift.
Often users run into issues while trying to set an email account on Shift as their Primary Shift Account. One of them is this:
This error message indicates that the selected email account is an existing Primary Shift Account (i.e. this account is used to sign in to another Shift workstation and thus it cannot be set as a Primary account).
If you ever get logged out of Shift and log in with the wrong primary email, you will actually create a new Shift Basic (free) account. Rather than signing in to your Shift account, a new Shift account is created.
Note: In this scenario, users should get in touch with us and we can help you delete this accidentally created Shift account.