An app data reset (particularly a partial reset) can be performed at any time with minimal impact, often helping to resolve a wide range of issues. Follow the step-by-step instructions below or check out the video at the bottom! 😎
How to perform a partial app data reset
When you complete a partial app data reset, your added emails, apps, and extensions will remain intact. However, any opened web tabs will clear. A manual app data deletion almost always resolves unresponsiveness, crashing, and fully blank screens, among numerous other issues. Follow the step-by-step instructions below: 👇
- Ensure Shift is fully closed and not running in your activity monitor (press Cmd Q to fully quit Shift if Shift is not in fullscreen mode)
- Pull up your system-wide search and look for Activity Monitor, then end any Shift processes
- Click on your desktop to move the focus away from any other apps, then choose "Go" from the top menu
- With the Go menu open, hold down the option key to reveal the hidden folder Library, then click on it to open
- Double-click on the "Application Support" folder to open
- ShiftData > Default
- Right-click on the "Sessions" folder and select "Delete"
- Re-launch Shift
How to perform a full app data reset
In case a partial app data reset doesn't address your issue, a full app data reset might be what's needed. We always recommend exhausting all other troubleshooting methods before completing a full data reset, as a full data reset will require you to set up the majority of your Shift setup again. After a full data reset, you'll need to:
- Re-import any saved passwords
- Re-import bookmarks and history
- Add back Chrome extensions you were previously using
- Reset any Shift-specific settings (such as link opening preferences)
The steps for a full data reset are almost identical to a partial data reset, with a few key differences. Follow the step-by-step instructions outlined below:
- Ensure Shift is fully closed and not running in your activity monitor (press Cmd Q to fully quit Shift if Shift is not in fullscreen mode)
- Pull up your system-wide search and look for Activity Monitor, then end any Shift processes
- Click on your desktop to move the focus away from any other apps, then choose "Go" from the top menu
- With the Go menu open, hold down the option key to reveal the hidden folder Library, then click on it to open
- Double click on the "Application Support" folder to open
- Find the ShiftData folder, then right-click on it and select "Delete"
- Re-launch Shift and sign back in with your Primary Shift Account
What's next?
Find additional help and troubleshooting tips here.