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Home > Help & Troubleshooting > Troubleshooting tips: How to perform a partial and full app data reset (Mac)
Troubleshooting tips: How to perform a partial and full app data reset (Mac)
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An app data reset (particularly a partial reset) can be performed at any time with minimal impact, often helping to resolve a wide range of issues. Follow the step-by-step instructions below or check out the video at the bottom! 😎

 

How to perform a partial app data reset

When you complete a partial app data reset, your added emails, apps, and extensions will remain intact. However, any opened web tabs will clear. A manual app data deletion almost always resolves unresponsiveness, crashing, and fully blank screens, among numerous other issues. Follow the step-by-step instructions below: 👇

 

  1. Ensure Shift is fully closed and not running in your activity monitor (press Cmd Q to fully quit Shift if Shift is not in fullscreen mode)
  2. Pull up your system-wide search and look for Activity Monitor, then end any Shift processes
  3. Click on your desktop to move the focus away from any other apps, then choose "Go" from the top menu
  4. With the Go menu open, hold down the option key to reveal the hidden folder Library, then click on it to open
  5. Double-click on the "Application Support" folder to open
  6. ShiftData > Default
  7. Right-click on the "Sessions" folder and select "Delete"
  8. Re-launch Shift

How to perform a full app data reset

In case a partial app data reset doesn't address your issue, a full app data reset might be what's needed. We always recommend exhausting all other troubleshooting methods before completing a full data reset, as a full data reset will require you to set up the majority of your Shift setup again. After a full data reset, you'll need to:

The steps for a full data reset are almost identical to a partial data reset, with a few key differences. Follow the step-by-step instructions outlined below:

  1. Ensure Shift is fully closed and not running in your activity monitor (press Cmd Q to fully quit Shift if Shift is not in fullscreen mode)
  2. Pull up your system-wide search and look for Activity Monitor, then end any Shift processes
  3. Click on your desktop to move the focus away from any other apps, then choose "Go" from the top menu
  4. With the Go menu open, hold down the option key to reveal the hidden folder Library, then click on it to open
  5. Double click on the "Application Support" folder to open
  6. Find the ShiftData folder, then right-click on it and select "Delete"
  7. Re-launch Shift and sign back in with your Primary Shift Account

 

 


What's next?

Find additional help and troubleshooting tips here.

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