Keep reading this article to learn how to fix multiple issues in Shift such as blank screens, unresponsiveness, crashing, and more. An app data reset (particularly a partial reset) can be performed at any time with minimal impact, often helping to resolve a wide range of issues. If the issue you're experiencing is not explicitly listed in this article, we recommend giving a partial and full app data reset a try anyways! 😎
How to perform a partial app data reset
When you complete a partial app data reset, your added emails, apps, and extensions will remain intact. However, any opened web tabs will clear. A manual app data deletion almost always resolves unresponsiveness, crashing, and fully blank screens, among numerous other issues. Follow the step-by-step instructions below: 👇
- Ensure Shift is fully closed and not running in your task manager (you can press Ctrl Q to fully quit Shift)
- Press Ctrl Alt Delete on your keyboard and open your Task Manager
- Select Details in the top menu and start typing Shift on your keyboard (just start typing)!
- For any Shift.exe processes that are running, right-click and select End Task. Continue until there are no more Shift.exe processes in the list
- Open Windows File Explorer and click on View and select the box next to Hidden items
- Navigate to the following folder: C:Local Disk\Users\<your name>\AppData\Local (<your name> might be the name of your computer or similar)
- Click into the ShiftData folder then select UserData > Default
- Right-click on the "Sessions" folder and delete
- Re-launch Shift
How to perform a full app data reset
In case a partial app data reset doesn't address your issue, a full app data reset might be what's needed. We always recommend exhausting all other troubleshooting methods before completing a full data reset, as a full data reset will require you to set up the majority of your Shift setup again. After a full data reset, you'll need to:
- Re-import any saved passwords
- Add back Chrome extensions you were previously using
- Reset any Shift-specific settings (such as link opening preferences)
The steps for a full data reset are almost identical to a partial data reset, with a few key differences. Follow the step-by-step instructions outlined below:
- Ensure Shift is fully closed and not running in your task manager (you can press Ctrl Q to fully quit Shift)
- Press Ctrl Alt Delete on your keyboard and open your Task Manager
- Select Details in the top menu and start typing Shift on your keyboard (just start typing)!
- For any Shift.exe processes that are running, right-click and select End Task. Continue until there are no more Shift.exe processes in the list
- Open Windows File Explorer and click on View and select the box next to Hidden items
- Navigate to the following folder: C:Local Disk\Users\<your name>\AppData\Local (<your name> might be the name of your computer or similar)
- Locate the ShiftData folder, right-click on it and select delete
- Re-launch Shift and log in with your Primary Shift Account