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Home > Known Issues > PDF preview in Outlook and Office365 does not display the document
PDF preview in Outlook and Office365 does not display the document
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Issue Summary 📄

There's a known issue where attempting to preview a PDF document within Outlook or Office365 will return a blank preview screen with an error message that the document cannot be shown. 

 

 

Status: Fixed: Fix request submitted with development ⏳

Requests have been submitted with our development team and they are investigating. A timeline for a potential fix is not yet known.

 

Temporary Workaround 💡

Open the PDF document manually by downloading and opening it from the respective download location. 

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