If you're a Mac user and you’ve run into a fully blank screen in Shift or you're noticing Shift is no longer starting up for you, this is the article for you! 😎
First and foremost, please check what version your Mac is using. You must be using 2.13 Version 10.11: "El Capitan" or higher. If you're using 2.12 Version 10.10: "Yosemite" or earlier, Shift will not work. You must update your Mac to a later version to continue using Shift if you're currently on Yosemite. If you're already running a version higher than Yosemite, continue reading!
A manual app data reset is what is usually needed and almost always helps set things right. Don't worry, your setup will be intact after a reset. You won't need to set up Shift again. The only thing you'll need to do is sign back into your emails, apps, and extensions afterward.
- Ensure Shift is fully closed and not running in your activity monitor (press Cmd Q to fully quit Shift if Shift is not in fullscreen mode)
- Click your desktop to move the focus away from any other apps, then choose "Go" from the top menu
- With the Go menu open, hold down the option key to reveal the hidden folder Library, then click to open
- Double click on "Application Support" folder to open
- Find and delete the Shift folder from within Application Support (~/Library/Application Support/Shift)
- Open Shift and log in with your Primary Shift Account
Tip: Make sure Shift is fully closed down or the steps above won't work! Pull up your system-wide search and look for Activity Monitor, then end any Shift processes, and try these steps again!
Find solutions to other common questions here.