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Home > FAQ ❓ > What to do if you encounter some slowness
What to do if you encounter some slowness
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Have you ever noticed it sometimes takes Shift a few seconds to load when you click on a different account? It could be because of the built-in automated hibernation! Here's how you can toggle the setting to decrease the loading time and get to where you need to be in a flash ⚡


What is Auto-Hibernate?

This built-in Shift feature takes into account your computer's RAM and will automatically hibernate your unused web views. This helps keep Shift's impact on your computer's resources, particularly your RAM, low. So, if you haven't clicked into something for a little while, or you tend to click around a lot, you may notice that it can take a second or two for an account to load up. That's a sure sign the account has been hibernating.


How to manage your Auto-Hibernate settings

  • Apps: Go to Options (lower left) > Settings > Apps > Installed Apps (at the top) > disable auto-hibernate for apps you always want to receive badges and desktop notifications for new messages. Alternatively, right-click the app in the sidebar and select "Auto-Hibernate Off"
  • Workspaces: Right-click on the Workspace in the sidebar and select "Auto-Hibernate Off." This is an all or nothing setting for the entire Workspace
  • Emails: Go to Options (lower left) > Settings > Accounts > click to expand beside each account you want to turn off auto-hibernate for

For more optimization tips, check out this article.

What's next?

Find answers to other common questions and issues here.


Need help? 

Get in touch with our support team here.


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