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Home > Known Issues > Blank Freshchat window keeps popping up
Blank Freshchat window keeps popping up
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Issue Summary 📄

When using the Freshsales app or any website that uses the Freshchat tool, a new, blank Freshchat window opens automatically and keeps opening even after closing it:

 

 

The reason this happens is due to the way Shift handles some links and the interaction between the Freshchat function and Electron, the framework Shift is built on.

 

Status: Fix request submitted with development ⏳

Requests have been submitted with our development team and they are investigating. A timeline for a potential fix is not yet known.

 

Temporary Workaround 💡

Unfortunately, there are no known workarounds for this issue 😔. We recommend closing down the Freshchat window as it pops up, or use Freshsales or a site that uses Freshchat outside of Shift for the time being.

 


What's next?

Read about the latest fixes and features here.

 

Browse more solutions to common issues here.

 

Need help?

Get in touch with our support team here.

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