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Home > FAQ ❓ > How to Access your Advanced Features if Prompted to Upgrade
How to Access your Advanced Features if Prompted to Upgrade
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Are you being prompted to upgrade even though you've already paid for Advanced or Teams features in Shift? Below are a few ways you can troubleshoot the issue and get access to your paid features quickly!

 

Take note of your Primary Shift Account

Your Primary Shift Account is the email you used to create your Shift account with initially. You can find your Primary Shift Account by hovering your mouse over your emails in your sidebar, and finding the one that has the words Primary Shift Account underneath it.

 

Case 1: You just purchased Shift

If you just purchased Shift (we're talking within the same hour) and you're still being prompted to upgrade, try the suggestions below to ensure your upgrade properly registers:

 

  1. Fully close and reopen Shift (hard refresh) for your Advanced features to register. You can do that by pressing Cmd Shift R or Ctrl Shift R on your keyboard
  2. On extremely rare occasions, an app data reset might be needed to properly register your upgrade. Your setup will be intact, but you'll just need to log back into your emails, apps, and extensions once again after the reset. Just go to Options (lower left) > Settings > General > Reset application data > click Reset App Data and follow the prompt. Sign back in with your Primary Shift Account

 

Case 2: You purchased Shift sometime ago

If you purchased Shift a while ago (we're talking several days, weeks, or even months after the fact) and you're suddenly being prompted to upgrade, try the suggestions below to get access to your paid features:

  1. Ensure you are logged into Shift with the correct Primary Shift Account (see the first heading of this article). If you recently downloaded Shift on another computer, you might have logged in with a different email than the one associated with your paid features. If you think you might have used a different account, you'll need to sign out and then sign back in with the correct account (see below how to sign out of Shift)
  2. Check your renewal date (1 year from the date listed on your original invoice). If you canceled your subscription and your renewal date has come and gone, your account will automatically be downgraded to Shift Basic

How to sign out of Shift (Mac)

  1. With Shift open and in focus, go to the top right corner of your computer and click on "Shift" next to the Apple menu
  2. Select "Sign out of Shift" from the dropdown menu
  3. Re-launch Shift and log back in with your correct Primary Shift Account

How to sign out of Shift (Windows)

  1. Make sure your application menu is showing by pressing Ctrl + \ on your keyboard
  2. Click on Application > Sign out of Shift
  3. Re-launch Shift and log back in with your correct Primary Shift Account

What's next?

Recent domain change or no longer have access to your old email? We can help! Learn how here.

 

Need help?

Get in touch with our support team here.

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