Issue Summary 📄
The reason this happens is due to the way Shift handles some links and the interaction between the Salesforce app and Electron, the framework Shift is built on.
Status: Technical Limitation ⏳
At this time, this is a technical limitation in Shift and a timeline of when this capability might be integrated is unknown.
Temporary Workaround 💡
Use Salesforce through the web app outside of Shift to access these elements.
Read about the latest fixes and features here.
Browse more solutions to common issues here.
Get in touch with our support team here.