If you encounter any display issues in Shift, particularly if you use customized visual settings on your computer, you can try the below suggestions to resolve the issue.

Hard Refresh

Sometimes a display or visual error will occur because of an issue with old data. When this is the case, a hard reload of Shift will usually resolve it. To do so, press Cmd Shift R or Ctrl Shift R on your keyboard.

Known Issues

Are you experiencing a visual display issue due to a WebGl error message? Check out this known issues article.

Or are you experiencing a video playback issue? Check out this article. 

What's next?

Find answers to other common questions here.

Need help?

Get in touch with our support team here.