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Home > Getting Started > How to contact Shift support
How to contact Shift support
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Have a question that you can't find an answer to in the Knowledge Base? In need of some technical assistance? Someone to confide in and to share your deepest secrets with? We're here to help! (Okay, maybe not so much for that last one 😉).

 

We encourage you to do a quick search in our Knowledge Base, particularly the FAQ and Known Issues section to help with quick answers to any questions or issues you might have. If you're not having any luck, please get in touch with us! Head here to get started 👉 https://support.tryshift.com/new/ 👈

 

What to expect when reaching out to support

A dedicated team of energetic, empathetic people who want to help!

 

Our support team is available Monday to Friday from 9 am to 5 pm PT. You can expect a first response to your ticket within 24 hours during regular support hours.

 

To help ensure an efficient, successful interaction, we encourage you to provide as much detail as possible. If you're experiencing a technical issue, try your best to provide step-by-step instructions up until when you noticed the issue occur. Including screenshots and videos as part of your explanation is also highly encouraged (you know what they say, a picture is worth a thousand words)! The more detail you can provide, the better our team can help identify what the issue is, provide suggestions, and ultimately help reach a resolution.

 

Visit our FAQ section to learn about quick troubleshooting tips and our Known Issues section to learn about any major outstanding issues.

 


What's next?

Complete your setup and learn about Shift's best features in our Getting Started section here.

 

Need help?

Get in touch with our support team here.

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