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Home > Help & Troubleshooting > How to contact Shift support
How to contact Shift support
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Have a question that you can't find an answer to in the Knowledge Base? In need of some technical assistance? Really want to share with someone the cute thing your pet did the other day? We're here for you! 💙💚💛💖


How can I get help?

Simply click on "Quick Help" on the bottom right corner of any page in our Knowledge Base to start an interaction with our handy ShiftBot assistant. Use the ShiftBot to find answers to your questions and solutions to your issues. While ShiftBot is a robot, if used correctly, it can help you find the answers to most of what you're looking for. Make sure to take a moment to read through the suggested articles and steps!


If the ShiftBot is not finding what you're after, you can simply either follow the prompts to get in touch with real humans or click "Submit Ticket", both of which will put you in contact with our Support Team.



What can I expect when contacting the Support team?

A dedicated team of energetic, empathetic people who want to help!


Our support team is available Monday to Friday from 9 am to 5 pm PT. You can typically expect the first response to your ticket within 24 hours during regular support hours.


To help ensure an efficient, successful interaction, try to provide as much detail as possible like the steps you're following. Please also include a screenshot or short video as part of your explanation (you know what they say, a picture is worth a thousand words)! The more detail you can provide, the faster our team can help identify what the issue might be and help reach a resolution.


Visit our FAQ section to learn about quick troubleshooting tips and our Known Issues section to learn about any major outstanding issues.


What's next?

Complete your setup and learn about Shift's best features in our Getting Started section here.

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