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Password Management FAQ
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Get ready to save time with Shift's Password Manager. Before you get started, here is a list of frequently asked questions.


Where can I import my passwords from? 

Shift Password Manager currently supports password imports from the following browsers: Chrome, Internet Explorer, Edge Legacy, and Edge Chromium. We do not support importing passwords from Safari and Firefox at this time. Shift Password Manager supports password imports from any password management system where you are able to export your passwords as a comma-separated value (CSV) file.


What is my Vault Password?

Your Vault Password is your key to access your encrypted password data from the Shift servers. It is generated for you automatically and gets saved to your computer's operating system. You can access your Vault Password via your Emergency Kit.


How can I find my Vault Password/Emergency Kit?

  1. Go to your Options > Settings > Passwords > Options > click "View Emergency Kit"
  2. From here you can download and/or print out your Emergency Kit containing your Vault Password

Your Vault Password is essential for restoring an existing computer or accessing your passwords on a new computer. It is strongly recommended to store your Emergency Kit somewhere safe that only you have access to.


Does multi-factor authentication impact password management in any way?

Multi-factor authentication and two-factor authentication do not impact the password management system in any way. Shift has no effect on third-party two-factor or multi-factor authentication and does not react to bypassing those features.


Does Shift have access to my passwords?

No. As soon as your passwords are imported or added manually to Shift, a Password Vault is created and protected by two layers of encryption. Your Vault Password is the only thing that can decrypt your password data and is always stored locally on your Operating System and is never sent to Shift's servers.

To learn more about the encryption methods used on your password data, please refer to this article. 


How do I delete my vault in Shift?

To permanently delete your vault in the case that you have lost your Emergency Kit please refer to this article.


Can I use Shift's Password Manager to sign into extensions?

No, at this time you cannot access your password manager while signing into extensions in Shift. 


Why don't I have access to my passwords in pop-up windows?

Occasional native windows (pop-up windows) are currently a known issue and technical limitation of Shift. At this time, Shift's Password Manager is not accessible in native windows within Shift. For all updates on this issue please refer to this article in our Known Issues section. 


Is there any information I cannot save with Shift's Password Manager?

Credit card information and addresses are unable to be saved with Shift's Password Manager. 



If I delete my Shift account what happens to my password data?

Your password data gets deleted if you delete your Shift account. Your encrypted password vault will be automatically and permanently deleted with your account. Read more here.


What's next?

Find out how to start saving time with Shift's Password Manager here. 


Need help?

Get in touch with our support team here.

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