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Home > Account, Billing, & Payments > What to do if you're having trouble canceling your subscription
What to do if you're having trouble canceling your subscription
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If you are using an older version of Shift, it is common to encounter issues canceling your subscription. If you get an error when trying to cancel, here are a few quick tips that can help:

 

  1. Download the Latest Version of Shift here
  2. Reset your application data to ensure your connection is properly synced with Shift's servers
    1. Head into Options (lower left corner) > Settings > General > Reset application data
    2. Log back into Shift using your Primary Shift Account

If you're still having issues, simply reach out to our support team, and we can help ensure your subscription is canceled for you.


What's next?

Review Shift's Pricing, Billing & Refund Policy here.

 

Need help?

Get in touch with our support team here.

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