To aid in recovering your passwords in case of an emergency, Shift generates an emergency kit that contains your vault password. Your vault password is required for accessing your password vault across other devices or to restore passwords on your existing device. You are the only person with access to your vault password. It is stored locally on your Operating System (OS) and is never sent to Shift's servers.
For Windows Users, your vault password is stored in the Credential Vault
For Mac users, your vault password is stored in the Keychain
For Linux Users, your vault password is stored using the Secret Service API (libsecret)
View your Emergency Kit
After initially importing your passwords, you will be prompted to complete your setup and given the option to either print or save your Emergency Kit. If you choose not to import any passwords but still want to use the Password Management tool in Shift, can view your Emergency Kit.
Go to Options (lower left corner) > Settings > Passwords > Options > Emergency Kit > click "View"
Access your Password Vault
To access your vault on another device, you'll first need to ensure the Backup & Sync Passwords setting is turned on. This setting is on by default.
Input your vault password (from your Emergency Kit) when prompted in Shift
- You will now have access to all of your passwords
If you have changed your Primary Shift email address, this does not affect your access to your password vault in Shift as your data will automatically be transferred over when you complete the change. Your Emergency Kit will change however, as it will update to your newly set Primary email address. It is recommended in the case that your Primary email address has been changed to resave your Emergency Kit. To view and save your Emergency Kit go to Options (lower left) > Settings > Passwords > Options > click "View" next to Emergency Kit at the bottom where you'll then be prompted to save your updated Emergency Kit with the correct Primary Shift Account.
Storing your Emergency Kit
Print out your Shift Emergency Kit document and/or save it to a USB key or external drive
Store your kit in a secure place where only you can find it (e.g. a safe deposit box)
You can enter your vault password from your Emergency Kit to unlock your vault on a secondary device or to restore your existing device. Upon entering your vault password you will regain access to all of your saved passwords in Shift.
Lost Vault Password
In the event that you do not have access to your vault password to unlock your vault, it is highly recommended that you wait until you have access to it on your Emergency Kit to prevent the destruction of your vault.
If your Emergency Kit is permanently lost, you will need to destroy your existing vault and start with a brand new vault. Find out how to destroy your vault here.
Learn about Backup & Sync Passwords here.
Learn more about how your password data is kept safe here.
Get in touch with our support team here.