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Home > FAQ ❓ > How do I fix a blank page in Shift?
How do I fix a blank page in Shift? print icon

If you’ve run into a blank screen or a sync error these below solutions will help resolve it. Start at the top and work your way down!

 

Reload page and hard refresh 

The reload page and hard refresh are a way of refreshing Shift to give it a fresh start. Click of the Reload button towards the upper left corner of your page to reload the page:

 

A hard refresh will restart the entire Shift application. You'll still stay logged into everything. Make sure to save any changes or work in progress as running actions such as composing a new email, music on Spotify, etc. will cease. 
 
To hard refresh on a Mac use cmd shift r. To do so on a Windows/Linux device user ctrl shift r. Your app should briefly go white as it reloads the information.

 

Delete and re-add emails

For an email account, you will get logged out and need to log in again after re-adding the account to Shift. Try our password management tool to make it easy. You will also need to sign back into any extensions you previously had. 

 

  1. Find the account in your sidebar, right-click and select "Delete"
  2. Re-add the account by clicking on the "+" in the lower-left corner and select "Add Account"

If you are having issues with your Primary Shift Account, you will not be able to delete it as described above. In this case, you need to change your Primary Shift Account to another email in your setup first, and then delete. For more instructions check out this article.

 

Add a second instance of the app then delete the original

For a blank screen in an app, try adding a second instance of the app and logging in. Doing this creates a fresh version of the app in your setup, like starting new. If the second instance of the app is not blank, you'll know it worked. Delete the first instance of the app with the blank page by right-clicking on the app in your sidebar and selecting "Delete."

 

Reset your application data

If the blank page is persistent, try giving your app data a reset. You'll need to log into your emails, apps, and extensions again, but this usually clears out stubborn blank pages. Here's how to reset your app data:

 

  1. Click Options (lower left) > Settings > General > Reset Application Data
  2. Click on the "Reset App Data" button on the far right and click Proceed
  3. Shift will shut down and then restart immediately on its own
  4. Click Log in to an existing account and login with your Primary Shift Account

Manually delete your application data (Mac)

If your Shift screen is completely blank, you will need to manually delete your application data. Here's how:

 

  1. Ensure Shift is fully closed and not running in your activity monitor (you can press cmd Q to fully quit Shift if Shift is not in fullscreen mode)
  2. Hold down the "Option" button on your keyboard and choose the "Go" menu item in Finder
  3. Delete the folder: ~/Library/Application Support/Shift
  4. Re-launch Shift and log in with your Primary Shift Account


 

Manually delete your application data (Windows)

If your Shift screen is completely blank, you will need to manually delete your application data. Here's how:

 

  1. Ensure Shift is fully closed and not running in your task manager (you can press ctrl Q to fully quit Shift)
  2. Open File Explorer and navigate to and delete the following folder: C:\Users\<your name>\AppData\Roaming\Shift
  3. Navigate to and delete the additional folder: C:\Users\<your name>\AppData\Local\Shift
  4. Re-launch Shift and log in with your Primary Shift Account



 


 

What's next?

Find solutions to other common questions here

 

Learn more about Shift here

 

Need help? 

Get in touch with our support team here.

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