You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
Home > Account, Billing, & Payments > What to do if your payment attempt fails
What to do if your payment attempt fails
print icon

If you are trying to pay for Shift and your payment fails, we are here for you! Shift uses Stripe for its payment platform. Payments can fail for a variety of reasons. See our list of quick tips below:

 

  1. Make sure you are using an accepted payment method (i.e. Visa, Mastercard, American Express). Shift does not accept debit cards, gift cards, or Paypal
  2. Make sure the charge is being accepted by your bank. Some banks disallow recurring charges unless you explicitly give the okay. Reach out to your bank and confirm that your bank is not blocking the charge
  3. Try purchasing your subscription to Shift using a different card than the one that is failing

What's next?

Need to update your payment information? Learn how here.

 

Need to update your subscription preferences? Learn how here.

Feedback
1 out of 5 found this helpful

scroll to top icon