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Failed payments
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If you are trying to pay for Shift and your payment keeps failing, we are here for you! Shift uses Stripe as a payment platform. Payments can fail for a variety of reasons. See our list of quick tips below:

 

  1. Make sure you are using an accepted payment method (i.e. Visa, Mastercard, American Express). Shift does not accept debit cards, gift cards, or Paypal at this time
  2. Make sure the charge is being accepted by your bank. Some banks disallow recurring charges unless you explicitly give the okay. Reach out to your bank and confirm that your bank is not blocking the charge
  3. Try a different card. Stripe doesn't always accept credit cards. Try paying for Shift using a different card than the one that is failing

What's next?

Need to update your payment information? Learn how here.

 

Need to update your subscription preferences? Learn how here.

 

Need help?

Get in touch with our support team here.

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