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Home > Known Issues 🛠 > Why does Shift sometimes open a separate Shift window?
Why does Shift sometimes open a separate Shift window?
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Issue Summary 📄

In some cases, Shift will open a link in a separate Shift window (called a Native Window) rather than a web tab within Shift, or in your default browser. This may happen regardless of if you have toggled Open links in Shift off or on in your Shift Settings. 

 

A native window is an external window that has limited functionality. For instance, it will not contain a search bar, nor offer the ability to perform simple commands such as "Print" or "Copy". This window will open as a pop-up, rather than inside of Shift or in your default browser. Below are a few known cases where Shift will open a native window:

 

  • Opening links from Google Calendar

  • Clicking 'Preview" in a Google Form/Doc in email

  • Opening all website data in the Google Analytics app in Shift

  • Clicking on "Edit with Google Docs"

  • Posts with links opened from the LinkedIn app in Shift

Status: Technical Limitation ⏳

At this time, this is a technical limitation in Shift and a timeline of when this capability might be integrated is unknown.

 

Temporary Workaround 💡

If you find a specific link that is opening in a native Shift window we suggest copying the page URL and pasting it into your Shift browser, or default browser to ensure it opens where you want.

 


What's next?

Read about the latest fixes and features here.

 

Browse more solutions to common issues here.

 

Need help?

Get in touch with our support team here.

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