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Home > Account, Billing, & Payments > How to find your receipt for your purchase of Shift
How to find your receipt for your purchase of Shift
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Can't find your Shift receipt? Keep reading for tips on where you can locate it! Need a custom invoice created? Find that information here too! 

 

After you upgrade to a paid version of Shift or whenever your annual subscription renews, you'll automatically receive a copy of your receipt from support@stripe.com to your Primary Shift Account. Team Admins are the only ones who will receive a copy of the receipt. Make sure to check your spam/junk folder in case it landed there! 📨

 

Where can I find my past receipts?

There isn't a space in Shift yet that allows you to view or download your past receipts. If you need a copy of a prior receipt, reach out to our support team and let us know what year(s) you need. Make sure to reach out using your Primary Shift Account (the email account that's tied to your subscription).

 

What to do if you can't find your receipt

Didn't get your receipt? No problem! Simply reach out to our support team and let us know. We'll get a copy sent over to you ASAP. Make sure to reach out using your Primary Shift Account (the email account that's tied to your subscription).

 

Can I add custom details to my receipt?

If you require a receipt with specific information please reach out to our support team and let us know specifically what additional information you require. Our team will then draft a custom invoice for you based on the information provided.

 

Make sure to provide us with a copy of the original receipt or the last 4 digits of your credit card. This is required for verification and security purposes. 

 


What's next?

Find answers to more billing and payment questions here.

 

Find answers to other frequently asked questions here.

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