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Home > Account, Billing, & Payments > Pricing, billing and refund policy
Pricing, billing and refund policy
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How much is Shift?

Find the latest pricing and feature breakdown for Shift hereAll amounts listed are in USD.


How to purchase and accepted payment methods

You can upgrade anytime by clicking on the red Upgrade button in Shift. Our payment provider, Stripe, accepts the following methods of payment:

  • Visa
  • Mastercard
  • American Express

Paypal and alternative payment methods aside from the above are not accepted.


Billing policy

A subscription to Shift Advanced or Teams is available on an annual basis. Paid subscriptions are an opt-out model, meaning you must cancel if you do not want your subscription to renew automatically. The last card on file will be the one that is charged. When a payment goes through, you should receive a copy of your invoice from sent to your Primary Shift Account.


Your billing/renewal date is the date you originally paid for a Shift Advanced account. There is no way to change this billing date.


Refund policy

Our standard refund policy is 30 days. If you request a refund outside of the 30-day window, you may be entitled to a prorated/partial refund for the time remaining on your annual subscription.


Once you've submitted a ticket with our support team, your refund request will be processed right away. You should receive a refund receipt from Stripe sent to your Primary Shift Account email, as well as confirmation from our support team. Your account will automatically be downgraded to a Basic account and your subscription will be canceled so there are no additional charges in the future.


Refunds typically take between 5-10 business days to appear on your statement. We can only issue a refund back on the same credit card that the purchase was made originally.


What's next?

Need to update your payment information? Learn how here.


Need to update your subscription preferences? Learn how here.


Need help?

Get in touch with our support team here.

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