Your Primary Shift account is kind of a big deal. It is used to identify you as the owner of your Shift account.
It gives you access to all of your account settings, on any computer you may want to sign into. All important account updates, Shift news, and feature announcements will be sent here too.
Your Primary Shift account is the email account (either Gmail, Outlook.com, or Office 365) that you use to sign in to your Shift account. Think of it like the key that unlocks Shift.
When you log into Shift for the first time, you are using your Primary Shift account.
This account can be either Gmail, Outlook.com, or Office 365.
Each time you log out of Shift, you must log back in using the same primary account.
If you log in with the wrong primary Shift will log you in and create a new Shift account using whatever email you logged in with. Make sure you use the correct primary email account if you have a paid account so you do not miss out on your upgraded features.
You can change your Primary Shift account by following the instructions found here.
When your primary shift account changes, Shift will no longer recognize your email when logging in.
This is because Shift recognizes the email as a key. If the key changes, Shift will not allow you to unlock your account.
If your primary email has changed spelling or the domain has changed, please reach out to our support team so they can migrate your account.
Reach out to our support team for assistance here. We will gladly help you!