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Home > Account, Billing, & Payments 💸 > Why can't I access my paid features?
Why can't I access my paid features? print icon

If you have just upgraded to Shift Advanced, your account should update fairly quickly.

 

However, if it is not updating we suggest giving Shift a hard refresh by using the following key combinations: 

Windows: Ctrl+Shift+R

Mac: Command+Shift+R 

If you are still unable to access your paid features please quit Shift through the overhead menu bar by selecting "Shift" and choosing “Quit.” Next, re-open Shift to speed up the process.

Mac 

1. Click on Shift on the app menu in the top left-hand corner next to the Apple icon.

2. Select "Quit" or press Command + Q 

3. Reopen Shift and enjoy your Advanced features

Windows 

If your menu bar is not visible, please do the following: 

  1. Go to Settings.
  2. Choose the General tab.
  3. Scroll down to “Appearance.
  4. Toggle on “Show App Menu.” 
  5. Click on Application and select “Quit.

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