How to Create a Debug Log

What are Debug logs used for? 

Depending on the issue you are experiencing in Shift, our support team might ask you to procure a Debug log for them. 

This allows our team to look more deeply into the issue on your behalf so we can find a solution. 

If you are a Windows user, you can follow the steps outlined in this video to create a Debug log: 

For Mac and Linux users: 

1. Open you app menu (Command +\ or Ctrl +\)

2. Click on View

3. Click on Show Debug Log at the bottom of the View menu

4. Click on Copy to Clipboard

5. Paste the contents of your clipboard into a support ticket to send to our support team. 

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  • 06-Mar-2019