Depending on the issue you are experiencing in Shift, our support team might ask you to procure a Debug log for them.
This allows our team to look more deeply into the issue on your behalf so we can find a solution.
If you are a Windows user, you can follow the steps outlined in this video to create a Debug log:
For Mac and Linux users:
1. Open you app menu (Command +\ or Ctrl +\)
2. Click on View
3. Click on Show Debug Log at the bottom of the View menu
4. Click on Copy to Clipboard
5. Paste the contents of your clipboard into a support ticket to send to our support team.