You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
Home > Help & Troubleshooting > What to do if you keep getting logged out
What to do if you keep getting logged out
print icon

We know that your productivity soars when you stay logged in longer. If you find yourself repeatedly getting logged out of any of your accounts in Shift more often than usual, continue reading for quick solutions that can help you stay logged in for longer. ✅


1. Sign in to Shift fully

You may get the following pop-up message often. Please make sure to sign in every time it asks, and try not to click "snooze this warning" or else it'll keep appearing.



2. Select "keep me logged in" every time

Where applicable, make sure any "keep me logged in" options are selected before logging in (you may need to sign out of the email or app fully to get this option to show up for you).


3. Check cookie and data site settings

Ensure clear cookies and site data when quitting Shift is DISABLED. To check, go to Options (lower left) > Settings > Privacy and security > Cookies and other site data > Clear cookies and site data when you close all windows and ensure it is turned off (see video below):


4. Check tips from your email provider

Check these tips for staying signed in to your Google/Gmail accounts and services and Microsoft accounts and services.

5. Check app/account-specific login settings

Check the specific login settings for specific apps/accounts. Apps and websites that handle secured or sensitive information (e.g. banking, accounting, and similar apps) will automatically log out after a period of inactivity or after a set time. There is no way to change or alter this in Shift.


6. Try app data reset

Try an app data reset. Resetting your app data can help address a myriad of issues and is a go-to troubleshooting solution. Give our step-by-step instructions a try by following the guides below:

What's next?

Find answers to other common questions and issues here.

scroll to top icon