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Home > General > How to create a support ticket in the Shift Knowledge Base
How to create a support ticket in the Shift Knowledge Base

Are you experiencing issues with Shift? Have no fear, the Shift Success team is here!

 

You can contact us by creating a support ticket and we will respond as quickly as humanly possible. 

 

To create a ticket, do the following: 

1. Take a screenshot or video of the issue/bug you are experiencing. The more we understand your perspective, the quicker we can solve the problem. 

 

2. Navigate to support.tryshift.com/home and click on "Submit Ticket". Categorize your ticket so our success team can respond quickly. 

Tip: Including your primary email address and a screenshot with your request helps us address the problem more quickly.

 

3. Check your email. You should get an email confirmation that we have received your support request within a few hours. If not, try re-submitting your ticket again. We will do our best to respond to your request as promptly as possible. 

 

4. Chat with us! We are looking forward to helping you. 

 

 

 

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