If you're looking to your Shift account because you encountered an issue, please reach out! Our support team would love to help troubleshoot any issues or answer any questions you might have. Just click "Submit Ticket" at the top of the page, and use the Shift Chatbot to create a ticket.

If you'd like your Shift account deleted, here's what you'll need to do:

1. Uninstall Shift from your computer (see our links below for step-by-step instructions)
2. Follow our step-by-step instructions (see below)

CCPA & GDPR compliant data deletion is only available if you are a resident of the European Union (EU), the United Kingdom (UK), or California, USA. If you are a resident of the EU, UK or California, you must provide a copy of your photo ID or a piece of mail from a government or registered organization that shows your full name and address so our team can verify your residence and identity, as defined under GDPR and CCPA privacy laws.

 

Uninstall Shift on Mac here.

Uninstall Shift on Windows here.

Unisntall Shift on Linux here.

What's the difference between a regular account deletion and a CCPA/GDPR-complaint account deletion?

At Shift, personal and anonymous data is collected from you, as outlined in our Privacy Policy (you must agree to our Privacy Policy when you create a Shift account during the onboarding process).

With a regular account deletion, some personal and anonymous data that we collect and use in our third-party tools (e.g. Datadog, Facebook, Google, Customer.io, Sendgrid, Happyfox, Mixpanel) will not be deleted. The majority of this data is not used after we delete your account from our servers, and most of the remaining data cannot be used to identify you personally. Some of the remaining data, particularly in Facebook and Google, may be used for targeted advertising. This means you may continue to receive targeted ads for Shift after your account has been deleted. You'll also be fully unsubscribed from all mailing lists.

With a CCPA/GDPR-compliant account deletion, the personal and anonymous data we collect and use in our third-party tools, along with all data from Shift's servers gets deleted. It goes without saying that you'll also be fully unsubscribed from all mailing lists. Read more about your rights under GDPR (for residents of the EU) here, GDPR (for residents of the UK) here, and CCPA (for residents of California) here. 

Read more about our third-party partners and privacy policy here.

How to request a regular account deletion

1. Uninstall Shift (see our links above for how to do that based on your operating system)
2. Click "Quick Help" on the lower right corner of the page
3. Select "Accounts, Payments and Pricing" then select "I'd like to delete my account"
4. Select "Account Deletion"
5. Provide your name and Primary Shift Account to submit your deletion request

How to request a CCPA/GDPR-complaint account deletion (residents of California, EU, and UK only)

1. Uninstall Shift (see our links above for how to do that based on your operating system)
2. Click "Quick Help" on the lower right corner of the page
3. Select "Accounts, Payments and Pricing" then select "I'd like to delete my account"
4. Select "Account Deletion for CCPA/GDPR" and indicate you're a resident
5. Provide either an uploaded attachment or secure link that contains either a photo ID or a piece of mail from a registered organization that contains your full name and address so our team can verify your identity and residence
6. Provide your name and Primary Shift Account to submit your deletion request

What's next?

View Shift's full privacy policy here.

Read more about Privacy and Security in Shift here.