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Home > Help & Troubleshooting > How to delete your Shift account
How to delete your Shift account
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If you're looking to delete your Shift account, please reach out! Although we'll be sad to see you go, our Support Team would love to connect to either help troubleshoot any issues or facilitate your request. 😎

 

IMPORTANT: If you have an active subscription, you must cancel it before requesting an account deletion. Learn how to cancel your subscription here.

 

If you'd like to delete your Shift account, here's what you'll need to do:

 

  1. Uninstall Shift from your computer (see our links below for step-by-step instructions)
  2. Complete an account deletion request (see below for step-by-step instructions) 

CCPA, GDPR & VCDPA compliant data deletion is only available if you are a resident of the European Union (EU), the United Kingdom (UK), Virginia (USA) or California (USA). If you are a resident of the EU, UK, Virgina, or California, you must confirm you reside in one of those areas.

Uninstall Shift on Mac here.

Uninstall Shift on Windows here.

Unisntall Shift on Linux here.

 

What's the difference between a regular account deletion and a CCPA/GDPR/VCDPA-compliant account deletion?

At Shift, personal and anonymous data is collected from you, as outlined in our Privacy Policy (you must agree to our Privacy Policy when you create a Shift account during the onboarding process).

 

With a regular account deletion, you'll be fully unsubscribed from all mailing lists but some personal and the data that we collect and use in our third-party tools (e.g. Datadog, Facebook, Google, Customer.io, Sendgrid, Happyfox, Mixpanel) will not be deleted. The data that remains is primarily only used for internal purposes after we delete your account from our servers, and most of the remaining data cannot be used to identify you personally. However, some of the remaining data, particularly in Facebook and Google, may be used for targeted advertising. This means you may continue to receive targeted ads for Shift after your account has been deleted. 

 

With a CCPA/GDPR/VCDPA-compliant account deletion, all personal and anonymous data we collect and use in our third-party tools, along with all data from Shift's servers gets deleted. You'll also be fully unsubscribed from all mailing lists. Read more about your rights under GDPR (for residents of the EU) here, GDPR (for residents of the UK) here, CCPA (for residents of California) here, and VCDPA (for residents of Virginia - effective January 1, 2023) here

Read more about our third-party partners and privacy policy here.

 

How to request a regular account deletion

  1. Uninstall Shift (see our links above for how to do that based on your operating system)
  2. Click "Quick Help" on the lower right corner of any Knowledge Base page
  3. Select "Accounts, Payments and Pricing" then select "I'd like to delete my account"
  4. Select "Account deletion" and follow the prompts

How to request a CCPA/GDPR/VCDPA-compliant account deletion (residents of California, EU, UK, and Virginia only)

  1. Uninstall Shift (see our links above for how to do that based on your operating system)
  2. Click "Quick Help" on the lower right corner of the page
  3. Select "Accounts, Payments and Pricing" then select "I'd like to delete my account"
  4. Select "Account Deletion for CCPA/GDPR" and follow the prompts

 


What's next?

View Shift's full privacy policy here.

 

Read more about Privacy and Security in Shift here.

 

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