How do I fix a blank screen?

If your Shift Window gets stuck on a blank, either white or grey, screen and restarting the app seems to have no effect, deleting the local application data resolves this issue.

For Windows users

  1. Quit shift from the task tray Shift icon by right-clicking on it.
  2. Open Windows Explorer and go to the following location:
    C:\Users\<your name>\AppData\Local
  3. In the Local folder, find the Shift folder and delete it. 
  4. In some cases, you will also need to delete the Shift folder from:
    C:\Users\<your name>\AppData\Roaming
  5. Re-launch Shift and log in with your Primary Shift email account.

For Mac users

  1. Hold down the 'Option' button and choose the 'Go' menu item in Finder.
  2. Go to the following location:
    ~/Library/Application Support
  3. Find the Shift folder and delete it.
  4. Re-launch Shift and log in with your Primary Shift email account.


Note: Deleting the app data does not remove the Shift app from your computer so you do not need to install Shift again from the website.