Wondering how to cancel your subscription? Whether you are a teams member, teams admin, or individual user, this article is for you!
Shift subscriptions are billed on an annual basis. Paid subscriptions are an opt-out model, meaning you must cancel if you do not want your subscription to renew automatically. The last card on file will be the one that is charged. You can cancel your subscription at any time. We send automatic renewal reminders to your Primary Shift Account prior to your renewal date (30 days, 14 days, and 5 days) to ensure you're adequately notified of your upcoming renewal charge. Make sure to check your spam/junk!
How to cancel your subscription (not for Shift for Teams)
- Head to https://tryshift.com/account
- Log in using your Primary Shift Account
- Click on Subscription > Request Refund and confirm
After completion, your subscription will be canceled. You can continue using your Shift Advanced account until your next auto-renewal date, at which time your account will automatically be downgraded to a Shift Basic (Free) account and you will not be charged again.
If you want to opt-in again, simply click "Renew Subscription" and select "Proceed"
Note: Shift for Teams subscriptions cannot be canceled from the account portal yet! If you're an Admin and need to cancel your team's subscription, please reach out to our support team directly.
If visual explanations are more your style, feel free to follow along with our video walkthrough! 👇
If you are the admin of a Team and would like to cancel your subscription, please get in touch with our Support team by emailing us at firstname.lastname@example.org. Alternatively, you can get in touch with us by filling out this ticket form. Once received, we will be in touch to facilitate your cancelation.
Get in touch with the support team
If you've attempted the methods outlined above, and are still having trouble canceling your subscription or are a Shift for Teams Admin, please get in touch with our Support team by emailing us at email@example.com. Alternatively, you can get in touch with us by filling out this ticket form. Once received, we will be in touch to facilitate your cancelation.
Experiencing a technical issue? Head to our Help & Frequently Asked Questions page for resources!
Need to update your payment information? Learn how here.