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Home > Account, Billing, & Payments > How to cancel your Shift subscription
How to cancel your Shift subscription
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Subscription Policy

Shift subscriptions are billed on an annual basis. Paid subscriptions are an opt-out model, meaning you must cancel if you do not want your subscription to renew automatically. The last card on file will be the one that is charged. You can cancel your subscription at any time. We send automatic renewal reminders to your Primary Shift Account prior to your renewal date (30 days, 14 days, and 5 days) to ensure you're adequately notified of your upcoming renewal charge. Make sure to check your spam/junk! 

 

How to cancel your subscription using the account portal (recommended - not for Shift for Teams)

  1. Head to https://tryshift.com/account
  2. Log in using your Primary Shift Account
  3. Click on Subscription > Request Refund and confirm

After completion, your subscription will be canceled. You can continue using your Shift Advanced account until your next auto-renewal date, at which time your account will automatically be downgraded to a Shift Basic (Free) account and you will not be charged again.

If you want to opt-in again, simply click "Renew Subscription" and select "Proceed"

 

Note: Shift for Teams subscriptions cannot be canceled from the account portal yet! If you're an Admin and need to cancel your team's subscription, please reach out to our support team directly.

 

If visual explanations are more your style, feel free to follow along with our video walkthrough! 👇

 

 

How to cancel your subscription from within the Shift desktop application

If you have a Shift subscription and wish to cancel from within Shift, please log into the Shift desktop application using your Primary Shift Account and do the following:

 

  1. Go to Options (lower-left corner) > Settings > Billing
  2. Click "Cancel Subscription" then "Proceed"

Get in touch with the support team

If you've attempted the methods outlined above, and are still having trouble canceling your subscription or are a Shift for Teams Admin, please get in touch with our Support team by emailing us at support@tryshift.com. Alternatively, you can get in touch with us by filling out this ticket form. Once received, we will be in touch to facilitate your cancelation. 

 


What's next?

Experiencing a technical issue? Head to our Help & Frequently Asked Questions page for resources!

 

Need to update your payment information? Learn how here.

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